Shipping & Delivery

Botella uses the best carriers in the business to make sure your order gets to you on time.

All ready stock ship out from Johor Bahru.

Learn more about shipping times, methods, costs, and carriers.

 

How can I track my order?

Once your orders have been picked up by courier, the tracking number would be available and it was given to you on your receipt and in the confirmation email you should have received.

You can start to track the delivery status through the links below:
GDEX: https://www.gdexpress.com/malaysia/e-tracking/
DHL: https://www.dhl.com/global-en/home/tracking.html

 

 

When can I expect my order?

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date.

Delivery will take 1-3 working days for West Malaysia and 2-7 working days after the order has shipped.

All delivery lead times are estimated.

 

 

How much am I charged for shipping?

Malaysia

Shipping charges of RM 8–10 to West Malaysia
Local pickup available at Taman Impian Emas, Johor.
Enjoy Free Shipping for order above RM100
For East Malaysia,
RM25/1st kg ; Sub. RM17/kg

 

Singapore

RM25/ First kg
Sub. RM15/ Every 2kg

 

If you have any questions on the locations that are not available, please contact us at: https://botella.my/contact-us

 

 

Can I have my order delivered to an address other than my home?

For your convenience, you may prefer to have your order delivered to an alternative address such as your office address.

If you choose to deliver to your office, please include the business name in the shipping address.

Please note, if you choose this option, goods may be left with reception

 

 

What happens if my delivery goes missing or is damaged?

In case of any problems with your delivery, Botella will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you.

We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

If you have already received your order and find that it is damaged, please contact us at: https://botella.my/contact-us

 

 

Out of stock?

We strive to deliver your order within the delivery time.

However please note that in the event of stock unavailability of items ordered, we may need to source from other stock locations.

We will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability.

If you have any questions on items that are not available online, please contact us at: https://botella.my/contact-us