Frequently Asked Questions

If I am unsatisfied with the product, can I request for a refund?

If you’re not satisfied with your purchase, you may return to us for a refund within 14 days of your purchase, provided it has not been customized, is unused and is still in its original packaging.


Can I get 3 different lids for one bottle?

Yes, you can. All our bottles share the same wide-mouth design which makes the lids interchangeable.



I would like to know the price of your products.

Our products range from RM 78 to RM113, depending on the size of the bottle and the type of lid. For more information please refer here:



How long does it take for the item to arrive once the order is confirmed?

It will usually take about 2 – 3 working days assuming no delays on the side of the courier company.



How long can hot and cold water last?

Hot water stays hot for 10 hours. Cold water stays cold for 20 hours.



What is the material of your lids?

Yes, you can. All our bottles share the same wide-mouth design which makes the lids interchangeable.



Can I either use cold or hot water for the same bottle? For example today hot water and tomorrow cold water?

Yes and it will not affect the performance of your bottle.



Are your products available on Shopee/Lazada?


Link to our Shopee Store

Link to our Lazada Store



What are the payment methods available?

A: Botélla offers various kind of Payment Methods as shown below :-

1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)

Via Ipay88 (Visa or Mastercard / Internet Banking)

2. Invoice / Cheque / Offline Bank Transfer

Bank Account : 3193279436


After you made the payment, please send us the payment details of :

Bank Name :

Banking Date :

Banking Time :

Banking Reference No :

Total amount you have paid :

Your Order No :

You may scan and email us the above info to Email Address:

Note: Your purchased products will not be delivered until we have this confirmation.




How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Can I cancel an existing order that has been made?

Yes, only if the order is still on pending status.

– Please send an email to our customer service email at with the message title “Request to cancel order” in order to inform us about the cancellation order.

– Orders that are in shipping or have been shipped will not be cancelled.



What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia (RM).



I still have questions that are not answered!

Sorry that we’re unable to clear your doubts in the FAQ page. Please kindly send us an email to, live chat with us or WhatsApp us at +607-287 2326. We’ll get back to you within 1 working day, we promise.