Our 90-Day Return Policy

We want to be sure you’re as happy with your Botélla products as we are. If you’re not satisfied with your purchase, we will replace your Botélla, provided it has not been customized and is still in its original packaging.

For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

Your Botélla must be returned under the conditions:

  • The returned goods/products must be ordered from www.botella.my. Botella does not accept returns on items purchased outside of www.botella.my
  • The packaging should also be in original condition in the original shipping container as received.
  • If the goods/products have been damaged by the customer, it will not be eligible for a return.
  • Any shipping cost is not refundable.
  • Once we have checked and confirmed that your Botélla is eligible for a return, you will receive the replacement within 7 working days after the confirmation.
  • Please note that this policy does not apply to customized items.

Please return your Botella to the following address:

Botella
Beamfield Sdn Bhd
(Company No. 201401047288 (1123477-V))
No 123, Jalan Seri Impian 1,
Taman Impian Height,
81300 Skudai,
Johor, Malaysia.

Please contact us at support@botella.my if you have any questions or doubts.

 

How do I know if my product is eligible for a return?

Botella Vacuum Flasks and Tumblers carry a 90-day return guarantee for manufacturer’s defects. Botella will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.

 

Before submitting a return claim, please read the following:

  • Broken or leaking lids: If your lid breaks or you notice a leak, do not send your Vacuum Flasks to us. Instead, take a picture/video of the faulty lid and reach out to us here.
  • Vacuum Flasks that seem to have lost their insulating properties: You can test the insulation of your vacuum flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement.
  • Flasks that are damaged during the shipping process: Please contact us if you ordered your vacuum flask from www.botella.my and it has arrived damaged. If you use your flask, we cannot replace it due to shipping damage.
  • Rattling flasks: The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. If this really bothers you, let us know and we’ll sort it out.

Warranty Clause for Bulk Order Purchases

Warranty Coverage:
All bulk order purchases are covered by a limited warranty against manufacturing defects for a period of 90 days from the date of delivery. This warranty applies only to defects in materials or workmanship and does not cover damage caused by misuse, improper handling, unauthorized modifications, or normal wear and tear.

Exclusions:
This warranty does not cover:

  • Damage incurred after delivery due to improper storage or handling

  • Products altered or repackaged by the buyer

  • Items sold as clearance, discounted, or “as-is”

Inspection and Claims:
Buyers are required to inspect all items within 14 days of receiving the bulk order. Any warranty claims must be submitted in writing and include photographic evidence and a detailed description of the issue. Claims submitted after the inspection period may not be accepted.

 

Remedies:
For approved warranty claims, we will, at our discretion, provide one of the following remedies:

  • Replacement of the defective items

  • Repair of the defective items

  • A credit or partial refund for the affected items

The warranty applies only to the defective portion of the bulk order and does not provide coverage for the entire shipment.

 

Limitation of Liability:
Our liability is strictly limited to the value of the defective items under this warranty. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the products.

The limited return provided by Botélla only covers manufacturing defects and does not include any damage or defect of any Botélla products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Natural Disasaters.

Please note that your Return Claim Botélla will be replaced by the same size and color Botella. If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value.

In no event shall Botélla be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages.