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Our Return & Refund Policy

We want to be sure you’re as happy with your Botella vacuum flask as we are. If you’re not satisfied with your purchase, you may return to us for a refund within 14 days of your purchase, provided it has not been customized, is unused and is still in its original packaging. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

Your Botella must be returned under the conditions:

  • The returned goods/products must be under botella.my order. Botella does not accept returns on items purchsed outisde Botella.my
  • The packaging should also be in original condition in original shipping container as received.
  • If the goods/products has been used or damaged by the customer, there will not be any refund.
  • Any shipping cost is not refundable.
  • Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.


Please return your purchase to the following address:

Botella
No 123, Jalan Seri Impian 1, 
Taman Impian Height, 
81300 Skudai,
Johor, Malaysia.

Please contact us at support@botella.my if you have any questions or doubts.